Good food, good company, good service
Excellent accommodations with large rooms and baths. Superb bartenders and wait staff. Rooms are affordable and definitely well worth the costs. Highly recommend. Sarah and Poppy made our stay very enjoyable.
They pretty much messed up everything, first off the bartender couldn't even open a bottle of wine and tried to do it out back. Then broke the cork and said they don't have any more. So first off they lied to us and then the service for breakfast was awful. Coffee was weak, eggs were not cooked right. Didn't get the right order, I can go on and on. I think they did only a couple things right on our 3 day visit.
Could not fault it... Nice staff.. Good rooms (telly is a bit small as its a long way from the bed)... Had a meal that was lovely and the kipper at breakfast was too die for.... Brilliant
Been in a number of time service in normally good but this occasion. Waited over half an hour for my dessert that hadn't been ordered. When it was bought to their attention, I was asked who I ordered it with which made me feel like I was lying. I work in customer service myself and had I been advised of I would of refused the whole order including my coffee without question. Usual I am more than happy with the service however this time left disappointed.
The Riverside House Hotel is a UK Lodging based in Mildenhall, East of England. The Riverside House Hotel is located at 17 Mill St, Mildenhall, Bury Saint Edmunds IP28 7DP, UK.
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